Frequently Asked Questions
Avalon Golf Co. designs premium men’s golf apparel products. Our line blends comfort, style and functionality with innovative, high-quality materials and designs.
Below highlights a list of Frequently Asked Questions
Avalon Golf
Avalon Golf FAQ's
How do I place an order?
Orders can be placed directly through our webstore using online checkout. Orders placed before 6 am (PST) each business day generally ship the same day.
For all channel partners including retailers, distributors and wholesalers, an approved account is required.
How can I return or exchange a product?
Our 100% customer satisfaction guarantee ensures that every purchase on avalongolf.co exceeds your expectations. We will happily accept merchandise returns and exchanges within 30 days of receipt of the item(s), excluding final sale merchandise. Items must be returned in new condition with original tags. Read the full Returns & Exchange Policy here.
To start a return or exchange, please visit our returns center
How can I change or cancel my order?
If for any reason you decide to cancel or change your order, please submit a request through our contact page. We cannot guarantee modifications however will do our best to adjust or cancel orders prior to the goods being shipped. If orders need to be changed or cancelled after shipping, we will require to goods to be returned and upon receipt, orders can be adjusted and/or refunded.
Can I expedite my order and shipping?
We will do our best to expedite order processing when available. If for any reason you require expedited shipping, please contact us and include your ship to address so we can provide pricing on expedited shipping options.
Who should I to contact if I have any questions?
If you have any pre or post sale questions pertaining to goods listed on our website, please contact us directly through our contact page. A member of our team will get back to you in a timely manner with answers to your questions.
How do the Golf Joggers Fit?
Avalon Golf Joggers are available in 3 lengths (short, regular and long). The short golf joggers are slim-fit while the regular and long lengths are an Athletics Fit offering slightly more room in the thigh and legs. See Fit and Sizing tab on our Golf Joggers page for additional info
Does Avalon Golf sell Gift Cards?
Yes, we sell gift cards! Learn more about purchasing gift cards (or checking account balance on a gift card) on the Avalon Golf Gift Card Page
Website Terms & Conditions
Please see the Avalon Golf Co. website Terms & Conditions here.
I have sales related questions
We are here to help answer any questions there may be, please submit your questions through our contact page.
How can I track my order?
After an order has been placed, customers will receive an order confirmation email with their invoice and order ID (sent to the email address used at the time of checkout). At the time the shipping label is created, customers will receive a second email with shipment info and tracking. If this email has not been received, please check your junk, spam or promotions email folder or contact us to request we resend.
How long will it take to receive my order?
For domestic orders, we ship via USPS from our centrally located distribution center. Order processing time is usually 1 business day from order date and shipment arrival is typically between 1-4 days pending customers location. For questions related to international orders, see info below.
See complete info on Shipping & Handling
Does Avalon Golf sell & ship internationally?
Avalon Golf Co. is located in the USA and can sells internationally to select countries. All prices on the site are listed in USD and we ship internationally with affordable rates. International orders are primarily shipped via Fedex (2-10 days delivery) with beyond destination orders shipped via USPS. All international shipments have Brokerage Fees included (so these fees are not incurred by our customers). International orders may be subject to duties & taxes – these are the responsibility of the buyer.
For more information, and a breakdown on delivery times, please see: Shipping & Handling
Do I need an account to place an order?
Customers do not need to an account to place an order. For convenience and ease of use, we offer guest checkout for all orders placed through our website.
For all channel partners including retailers, distributors and wholesalers, an approved account is required.
Is purchasing from Avalon Golf Co. safe?
We comply with the stringent PCI compliance requirements for data protection both when processing payments and do not store or retain customers credit card or payment information.
Avalon Golf Co. Privacy Policy
Please see the Avalon Golf Co. website Privacy Policy here.
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We’d love to hear from you! If you have any questions or feedback, contact us at contact@avalongolf.co or shoot us a DM on Instagram (@avalongolfco).
