Frequently Asked Questions
Avalon Golf Co. designs premium men’s golf apparel products. Our line blends comfort, style and functionality with innovative, high-quality materials and designs.
Below highlights a list of Frequently Asked Questions
Avalon Golf
Avalon Golf FAQ's
Do you offer free return & exchange shipping?
Yes! For all domestic orders (placed within the USA), we will provide free return shipping labels. For exchange items that are resent out, we also provide free shipping (including for international orders).
What is the return & exchange policy?
Our 100% customer satisfaction guarantee ensures that every purchase from Avalon Golf exceeds your expectations. We will happily accept merchandise returns and exchanges within 30 days of the order date (or 45 days for purchases made between November 13-30, excluding final sale merchandise (final sale merchandise will be clearly marked). Returns will be processed back to the original payment card or account used at the time of purchase. Items must be returned in new condition with original tags. Read the full Returns & Exchange Policy here.
How can I return or exchange a product?
To start a return or exchange, please visit our returns center
How do I place an order?
Orders can be placed directly through our webstore using online checkout. Orders placed before 12 pm (PST) each business day generally ship the same day.
For all channel partners including retailers, distributors and wholesalers, an approved account is required. Please see the Wholesale Page.
How can I change or cancel my order?
If for any reason you decide to cancel or change your order, please submit a request through our contact page. We cannot guarantee modifications however we will do our best to adjust or cancel orders prior to the merchandise being shipped. If orders need to be changed or cancelled after shipping, we will require the merchandise to be returned and upon receipt, orders can be adjusted and/or refunded.
Can I expedite my order and shipping?
We will do our best to expedite order processing when available. If for any reason you require expedited shipping, please contact us and include your ship to address so we can provide pricing on expedited shipping options.
Who should I contact if I have any questions?
If you have any pre or post sale questions pertaining to goods listed on our website, please contact us directly through our contact page. A member of our team will get back to you in a timely manner with answers to your questions.
How do Avalon Golf Joggers fit?
Avalon Golf Joggers are available in 4 lengths (x-short, short, regular and long). We offer 4 styles of Golf Joggers and 3 different fit (slim-fit, athletic slim-fit and regular slim-fit joggers). Each jogger has a size chart along with sizing suggestion guide to help ensure you find the perfect fit. See Fit and Sizing tab on each Golf Jogger product page for additional info OR the Golf Joggers Comparison Page.
Does Avalon Golf sell Gift Cards?
Yes, we sell gift cards! Learn more about purchasing gift cards (or checking account balance on a gift card) on the Avalon Golf Gift Card Page
I have sales related questions
We are here to help answer any questions there may be, please submit your questions through our contact page.
How can I track my order?
After an order has been placed, customers will receive an order confirmation email with their invoice and order ID (sent to the email address used at the time of checkout). At the time the shipping label is created, customers will receive a second email with shipment info and tracking. If this email has not been received, please check your junk, spam or promotions email folder or contact us to request we resend.
How long will it take to receive my order?
For domestic orders, we ship via Amazon Logistics, UPS and USPS from our centrally located distribution center. Order processing time is usually 1 business day from order date and shipment arrival is typically between 1-4 business days (including Saturdays). For questions related to international orders, see info below. International orders typically take 2-10 business days to arrive (additional info on international shipments listed below).
See estimated shipping time and info on the Shipping & Handling page
Does Avalon Golf sell & ship internationally?
Avalon Golf Co. is located in the USA and can sell internationally to select countries. All prices on the site are listed in USD, and we ship internationally with affordable rates. International orders are primarily shipped via FedEx (2-10 days delivery) with beyond destination orders shipped via USPS. All international shipments have Brokerage Fees included (so these fees are not incurred by our customers). International orders may be subject to duties & taxes – these are the responsibility of the buyer.
For more information, and a breakdown on delivery times, please see: Shipping & Handling
Does Avalon work with School Golf Teams?
Yes! if you are a school (high school or college) who is interested in Avalon Golf Apparel, please submit an inquiry through our Wholesale Page.
Do I need an account to place an order?
Customers do not need an account to place an order. For convenience and ease of use, we offer guest checkout for all orders placed through our website.
For all channel partners including retailers, distributors and wholesalers, an approved account is required.
Is purchasing from Avalon Golf Co. safe?
We comply with the stringent PCI compliance requirements for data protection and when processing payments. We do not store or retain customers credit card or payment information.
Website Terms & Conditions
Please see the Avalon Golf Co. website Terms & Conditions here.
Avalon Golf Co. Privacy Policy
Please see the Avalon Golf Co. website Privacy Policy here.
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We’d love to hear from you! If you have any questions or feedback, contact us at contact@avalongolf.co or shoot us a DM on Instagram (@avalongolfco).